FAQs

Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime.
Delivery
We offer FREE tracked shipping on ALL orders. That's right, it doesn't matter how much you spend you won't pay a cent for shipping. How Good's That? Please see our Shipping Policy for more information.
All orders are typically delivered within 1-3 weeks. 
Depending on the product ordered your order will be delivered using either USPS, DHL, UPS, or Ascendia.
Anyone who is present at the time of delivery can accept your parcel. You do not need to sign for the shipment. If nobody is present the courier may hide the parcel in a safe place at your property. If they cannot find a safe place to leave the parcel their will leave written instructions on how you can collect your parcel from the nearest Post Office.
Go to the Track My Order page, and enter the tracking number that was sent to you via email. If you have not received a tracking number, please be patient and wait for the email to be sent. The email is automatically sent when the tracking number is updated by the carrier. This may take up to 4 days from when the item is shipped.
Of course we do! Don't forget to include the business name and details clearly on the shipping address. This makes it easier for the delivery driver to find you!
Unfortunately, at this stage Woofingtons only ships throughout the USA. Check back regularly as we will be adding new countries as we grow!
A shipping confirmation email is sent out when your order is fulfilled, due to our print on demand fulfilment method this may take up to 6 days from the order time. We know you want your goods quickly, please be patient! It might be worth checking your junk mail if you haven't shopped with us before. Make sure Woofingtons is on your safe senders list.
Order Issues
As long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Email us your correct address, along with your order number and we will update your details for you. If the order has already been processed and shipped, unfortunately we won't be able to refund you the cost.
So sorry! As much as we'd love to, we're unable to apply discount codes once your order is placed.
Refunds & Returns
Woofingtons only offers refunds for items that are faulty or damaged. For faulty or damaged items please send a photo of the product to hello@woofingtons.co with your order number. We will notify you of the approval or rejection of your refund. Please review our refund policy for more information.
Contact Us ASAP with your order details and a photo of the item. If the item is damaged, faulty, incorrect, or you never received it, we will issue you a full refund to your original payment method or ship you a new product immediately. See our return policy for details.
We understand the product may not be perfect for your pup! Visit our returns centre to request a return. Once you request a return, you will be provided with delivery details, and we will let you know once we have received it and when your store credit is ready to use!
Once we receive your returned item, and we have approved your return your store credit is added to your account within 5 business days. We'll send a store credit confirmation email so you know when your good to go. 
Please purchase a return postage parcel at your nearest Post office, and place your item securely in the bag.
You may not be able to book a return for the following reasons, the return is outside of the 30 day return period or the item is a sale item. Please see our returns policy for more information.
We don’t do traditional ‘exchanges'. We recommend returning your item back to us, then using your store credit to place a new order.
If you return an item purchased through Paypal, we will still provide a store credit.
You sure can! Just follow the same process as a normal return.
We ask our customers to cover the cost of the return. Check out our Returns Policy for more info!
Payments, Discounts, Gift Cards & Store Credit
To apply a code, please click through to "Go To Checkout", enter the discount code and hit apply. If you are having issues with a discount code please get in touch.
We accept payment via VISA, MasterCard, PayPal, Apple Pay and Google Pay. Your account will be debited at the time of order. Please note the transaction will appear on your statement as Woofingtons.
Your card details are secure, payments are processed through our hosting and store provider (Shopify) which is certified Level 1 PCI DSS compliant. Woofingtons itself does not have access to your card details and your payment, which is processed through Shopify, is later remitted to ourselves. Alternatively, you can make payment through our additional payment provider Paypal.
To use your store credit, please enter at checkout the code that was emailed to you.
All prices are in USD unless stated otherwise.
To check your store credit balance, please send us an email at hello@woofingtons.co.
Simply search ‘Gift Card’ on the Woofingtons website or navigate to it in the main menu. Then, select the amount you wish to purchase, and either add to cart or go straight to checkout. Once purchased an email will be sent to you with the gift card information, this can either be forwarded to the recipient of the gift card or you can print out the gift card page with the code.
Select the item(s) you want to purchase and add to your Shopping Cart. When you’re ready to checkout, go to the checkout page and there is a space to enter a discount code. Enter the code from your gift card here and the balance of the gift card will be used to pay for your item(s). If your purchased value is less than the Gift Card amount, the leftover balance will remain and you can use it in a future order. If your purchased value is more than the Gift Card amount, you will need to enter your payment details upon checkout. Once the payment is successful, you will receive a confirmation email of the purchase.
Products
There is a product sizing guide/chart on every single product page that is tailored to that specific product. Alternatively you may get in touch with us and we’ll recommend a size!
Technical Issues
Sorry you're having trouble logging in! We recommend selecting 'Forgot Password'. You will receive an email to reset your password. Otherwise, it's possible that you checked out as a guest and didn't create a Woofingtons account. Please contact us we'll be happy to help.
Your security and privacy are very important to us. Please contact us we'll be happy to help with your data or privacy concerns.
Just click 'UNSUBSCRIBE' at the bottom of any of our promotional emails.
That's no good! Please check your spam folder and make sure our emails are not flagged as spam. Still can't find any of our emails? Don't worry! Please contact us so we can check further.